lumen white privacy statement

the protection of our customers' privacy is important to us. hereinafter, we set out the principles we follow and detail for which purposes we collect and process personal data (information that determines your identity or allows to identify you; referred to hereinafter also as "data") via this website, and other websites and applications (referred to hereinafter as "website") managed by lumen white.

while we intend to collect and store as little personal data as possible, the following privacy statement, in a legally precautionary way, attempts to cover all possible data collection scenarios which may occur within the administration and technical management of our business. we trust that users of our website and services will understand the reasoning behind of this legal strategy.

we collect and process your personal data with care, only for the purposes described in this privacy statement and solely to the extent necessary as defined herein and within the scope of the applicable legal regulations. we only store your personal data to the extent and as long as it is required for the performance of our services or as we may be legally obliged to.

use of the website and cookies

you can visit our website and obtain information about our offers without disclosing personal data. we only request personal data where required for the performance of our services and for the processing of transactions which you request to be provided by us or our partners.

when you access our website, our system - or the systems of our internet-, email-, communication- and data processing-providers may record technical information about the computer accessing it, the browser, application type and the version used, the operating system, the internet provider and the ip address of the user, the date and time of access, the websites from which the user's system obtains access to our website, and the websites accessed by the user's system via our website. lumen white may use so-called browser cookies to make it easier to use our website, and to obtain ideas for improving the information and services accessible via the website. this analysis is carried out anonymously, i.e. without reference to personal data.

data storage and data security

we only collect personal data from clients and visitors of our website where such data is needed to provide information and/or services requested by the person providing such data. personal data collected for marketing activities is generally deleted as soon as the purpose of the activity has been met.

we protect your personal data by means of appropriate technical and organisational security measures and store it solely on information technology infrastructure considered to be secure, we however do not assume any guarantee for the security of your data.

clients' rights with regards to personal data held by lumen white

you have the right to information about, as well as correction, deletion and transferability of your data stored with us. furthermore, you have the right to object to or restrict processing of your personal data - unless overwriting legal obligations obstruct us to provide such.

an objection to data processing, by nature only has future effect and can not be applied retroactively to previous processing. in case an objection renders lumen white incapable to perform the services contractually agreed upon the objection is deemed to be a breach of contract by the client and lumen white has the right to terminate its contract with said client without notice. any payment obligations already contractually entered into by the customer remain in force.

for the assertion of your rights, you can contact lumen white via the communication channels provided on this website or in any communication. if you have any questions about this privacy statement or regarding data protection at lumen white, please contact us at

use and processing of personal data at lumen white

lumen white processes the personal data to provide requested information and services, and to facilitate communication and improve our offers and positioning in the market.

lumen white may allow personal data to be processed by third parties in the eu and/or abroad (which may include countries where legislation does not guarantee data protection comparable to eu standards) for the purpose of operating the website and to meet the purposes stated in this privacy statement.

in the case of a transfer of data to countries without appropriate data protection, lumen white will work to enforce our data protection principles as outlined in this privacy statement as best as possible but can not warrant, and can not be held liable for, such attempts not being successful. external data recipients include, but are not limited to service provider in the areas of internet, email and other communication services, in marketing, customer feedback, information technology, newsletter production and distribution, operators of live chats, social media, partner companies as well as government offices and authorities.

how lumen white uses personal data, in context

I. marketing activities

lumen white may use personal data to offer you a user experience that is customized for you, your personal wishes and expectations, from visiting our website to and beyond your use of our product and services. for this purpose, lumen white may processes personal data provided by you for marketing and analytical activities. as part of these activities, lumen white may send you information and/or offers, for instance about lumen white products and services which are similar to or the same as others you have purchased or requested previously. if you do not wish to receive such offers, you can notify us to be removed from such activities.

II. personalised services

we may combine data about your product preferences and information interests or website usage patterns and analyse it, in order to provide you with relevant, personalised information and offers tailored to your interests. by providing us with personal data you agree that we may provide you with such information and offers. we may acquire and use additional personal data from third party sources to create personalised information provided that you have given such third parties consent to this effect.

III. market research

as part of our market research activities, lumen white may invite you to take part in surveys to improve our products, services as well as marketing and information activities.

IV. electronic communication

By requesting products, services or information from us you give us permission to send you relevant information, recommendations and offers. these may be provided in analogue format (for example, printed materials or physical data repositories) or via digital communication, such as e-mail, telephone, sms, chat or instant messaging, for example. if you do not wish to receive such communications, you can request to be removed from any such activities.

V. newsletters

upon request, and where available, we may offer you to be kept informed about relevant developments and offers from lumen white via a newsletter service. we process your data associated with the newsletter in order to send you news about and related to lumen white and our partners. In addition, we also process and use the e-mail address you have entered in order to send you personalised offers associated with the newsletter.

If a link in the newsletter directs you to our websites, you also give us permission to process and use your IP address, together with geo-data, web beacons or similar technologies, in order to verify whether the offers presented to you in the course of this communication meet your requirements. if you no longer wish to receive newsletters from lumen white, you can either unsubscribe free of charge by notifying us via any communication channel provided on this website or in the newsletter.

lumen white may work together with external service providers for the production and distribution of newsletters.

VI. live chat services

lumen white may provide you with online advice and communication facilities on in the form of a live chat service. to do so, lumen white may work together with external service providers for the operation of the live chat service. In such a setup, the external service provider will see your details during a chat session on the lumen white website (collected via a cookie or equivalent of this tool) that helps him/her to assist you. In addition, the service provider has access to the lumen white personal data database and can check certain data on your behalf if you give your name to the service provider and ask the service provider to check it.

VII. paid-for-services

if lumen white offers paid-for-products and -services, to provides such services, we will collect personal data, like your surname, first name, date of birth, telephone number, e-mail address and, in encrypted form, your credit card- or banking data, or other payment medium details, including, where applicable, identifiable data on- and generated by any electronic device used to execute such commercial transactions, as well as the amount transacted and the currency used.

lumen white reserves the right to transfer such data to third-party companies engaged in facilitating such commercial transactions and to have such data processed by such companies.

If you elect to apply for our paid-for-services, your data is used and processed for the purpose of providing these services, and may be used for identity and credit checks (including sourcing references from third parties, such as credit agencies), for due diligence and risk management purposes (any of which may involve specialised third-party information providers). we reserve the right to decline an application to our paid-for-services and will inform any applicant should his application be declined.

clients may cancel the paid-for-service agreement with lumen white informally with future effect and at any time, following which any further use of the paid-for-services will then no longer be possible. the identity, credit worthiness and fraud prevention checks carried out for our paid-for-services are governed solely by the provisions of the respective third-party company.

this privacy statement ist dated may 24, 2018, is reviewed regularly and updated as required.

the contact details of our data protection department are as follows:

lumen white research group
data protection dept.
barley mow arcade
london w4, united kingdom
phone (0044)-2033-180433